Customer Service Representatives Salary in Massachusetts
State wage data from the BLS OEWS survey, May 2025.
Median annual
$49,120
Median hourly
$24
Average annual
$52,750
Employed in state
50K
The median annual salary for Customer Service Representatives in Massachusetts is $49,120, or about $24 an hour. That is 10% higher than the national median.
Pay in Massachusetts ranges from $35,440 at the 10th percentile to $74,880 at the 90th percentile. Roughly 50K people work as customer service representatives in the state.
Pay distribution in Massachusetts
10th$35,440
25th$41,500
Median$49,120
75th$61,090
90th$74,880
Salary calculator
- Hourly
- $23.62
- Daily
- $189
- Weekly
- $945
- Bi-weekly
- $1,889
- Monthly
- $4,093
- Annual
- $49,120
$49,120 a year is around the 50th percentile for Customer Service Representativess in Massachusetts. The median is $49,120.
Customer Service Representatives pay by metro area in Massachusetts
| Metro area | Median annual | Employment |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 38K |
| Barnstable Town, MA | $47,880 | 1.3K |
| Worcester, MA | $47,540 | 4.7K |
| Providence-Warwick, RI-MA | $47,170 | 11K |
| Springfield, MA | $46,790 | 2.9K |
| Pittsfield, MA | $44,650 | 680 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Other jobs in Massachusetts
- Home Health and Personal Care Aides$35,800
- General and Operations Managers$105,770
- Registered Nurses$97,550
- Retail Salespersons$35,410
- Fast Food and Counter Workers$31,200
- Cashiers$32,880
- Janitors and Cleaners, Except Maids and Housekeeping Cleaners$36,840
- Waiters and Waitresses$35,230
- Customer Service Representatives$44,770
- Stockers and Order Fillers$37,330
- Software Developers$135,980
- Office Clerks, General$45,010
- Accountants and Auditors$83,680
- Market Research Analysts and Marketing Specialists$78,760
- Teaching Assistants, Except Postsecondary$36,780
- Nursing Assistants$42,260
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$47,540
- Laborers and Freight, Stock, and Material Movers, Hand$40,240
- First-Line Supervisors of Office and Administrative Support Workers$69,500
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel$69,990