Customer Service Representatives Salary
Office and Administrative Support Occupations · 2.6M employed in the U.S.
Median annual
$44,770
Median hourly
$22
Average annual
$46,590
Typical range
$31,750–$63,590
Pay distribution
10th to 90th percentile, with the median marked.
What this role pays
The median annual salary for Customer Service Representatives is $44,770 as of May 2025, based on the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) survey. That works out to about $22 an hour at a full-time schedule.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
Most earn between $31,750 and $63,590 a year. There are roughly 2.6M people employed as customer service representatives in the United States. Use the state and metro pages below to see how pay changes by location, and the calculator to convert any hourly or annual figure.
Salary calculator
Convert your pay and see where it lands for Customer Service Representatives.
- Hourly
- $21.52
- Daily
- $172
- Weekly
- $861
- Bi-weekly
- $1,722
- Monthly
- $3,731
- Annual
- $44,770
$44,770 a year is around the 50th percentile for Customer Service Representativess. The median is $44,770.
Highest-paying states
Median annual wage by state.
- 1Washington$50,330
- 2California$49,560
- 3Massachusetts$49,120
- 4Minnesota$48,800
- 5District of Columbia$48,250
- 6Delaware$48,190
- 7Connecticut$48,090
- 8New York$48,000
- 9New Jersey$47,740
- 10Rhode Island$47,550
- 11Colorado$47,540
- 12Vermont$47,500
Top-paying metro areas
Median annual wage by metro area.
- 1San Jose-Sunnyvale-Santa Clara, CA$60,480
- 2San Francisco-Oakland-Fremont, CA$57,830
- 3Seattle-Tacoma-Bellevue, WA$53,550
- 4Napa, CA$53,360
- 5Santa Rosa-Petaluma, CA$51,810
- 6Vallejo, CA$51,210
- 7Burlington-South Burlington, VT$50,160
- 8Stockton-Lodi, CA$49,990
- 9Bridgeport-Stamford-Danbury, CT$49,970
- 10Sacramento-Roseville-Folsom, CA$49,940
- 11Boston-Cambridge-Newton, MA-NH$49,920
- 12Kahului-Wailuku, HI$49,750
Related job titles
Employers advertise Customer Service Representatives roles under these titles.
- Account Adjuster
- Account Representative
- Adjustment Clerk
- Automotive Service Advisor
- Automotive Service Writer
- Bill Adjuster
- Call Center Representative
- Claims Customer Service Representative (Claims CSR)
- Clerical Adjudicator
- Client Relations Specialist
- Client Service Representative (Client Service Rep)
- Client Services Representative
- Client Support Professional
- Compensation Adjuster
- Complaints Adjuster
- Complaints Clerk
Related occupations
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel$69,990
- Telemarketers$35,450
- Insurance Claims and Policy Processing Clerks$49,230
- New Accounts Clerks$47,670
- Credit Authorizers, Checkers, and Clerks$50,080
- Billing and Posting Clerks$48,500
- Receptionists and Information Clerks$38,010
- Brokerage Clerks$65,750
What a Customer Service Representatives does
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
Frequently asked questions
- How much does a Customer Service Representatives make?
- The median annual wage for Customer Service Representatives is $44,770 ($22 per hour). Pay ranges from about $31,750 at the 10th percentile to $63,590 at the 90th percentile.
- What is the average salary for a Customer Service Representatives?
- The average (mean) annual salary is $46,590, which is higher than the median because a small number of high earners pull the average up.
- Which state pays Customer Service Representativess the most?
- Washington has the highest median annual wage for this occupation at $50,330.
- Is Customer Service Representatives a growing occupation?
- BLS employment data for May 2025 counts about 2.6M people in this occupation. Projected growth is published separately in the BLS Employment Projections program.
- What does a Customer Service Representatives do?
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.; Check to ensure that appropriate changes were made to resolve customers' problems..